For callouts, my fee is £60 for the first hour and then £20 for any subsequent hour. If it goes a little over the hour or something happens during the callout where it feels the extra fees are unfair I’m generally quite relaxed about the price, but this is at my discretion. Most on-site visits last an hour and I’ll advise you if I anticipate it to take longer.

If during a callout it becomes apparent that your equipment will have to be taken off-site to continue the repair, the fees are then calculated on an off-site repair basis.

Sometimes during collection of your equipment I will have to inspect the symptoms of the issue you’re having on-site before taking it away. If this is the case, there is no hourly-charge for the time I spend inspecting the repair and it will fall under the free collection and delivery service.

For off-site repairs, I offer free collection and delivery from within the Coalville area for people with limited mobility, unable to drive etc.

Software repairs are a flat fee of £60 except for certain types of software repair which you’ll be advised on if applicable. If the repair involves hardware the labour fee will usually be £60 plus the cost of any additional hardware required which will be discussed with you before work continues.

If you chose not to go ahead with a repair after diagnostics have been completed and a repair is possible, there is a diagnostic fee of £20. If you choose to cancel your repair after repair work has already been started, the full repair fee will be applicable.