Frequently Asked Questions

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Frequently Asked Questions2018-11-22T00:15:31+00:00
Will you repair my phone?2019-03-23T01:03:39+00:00

If the issue you’re having with your mobile device is with the software on the device, I’ll be happy to help. Because of the risk involved with mobile hardware repairs and poor quality replacement parts flooding the market, I’ve decided to stop doing hardware repairs for phones and tablets.

Where are you based?2019-03-23T01:09:50+00:00

The Coalville Computer Nerd is the trading name for James Allen, a sole trader, and I work from home. Because of this, I’m often away visiting other customers and not always available at my home address. I offer a free collection and delivery service for all repairs around the Coalville area to relieve this inconvenience.

If you would prefer to deliver your repair to me instead of using the free collection and delivery service please get in touch first and we can arrange a time for you to pop it over when I’m available to avoid you having a wasted journey.

What is your privacy policy?2019-03-23T00:52:33+00:00

I take your privacy and data security extremely seriously. Data management is one of my primary tasks and without diligent professionalism and transparency I would be out of business very quickly. The Privacy Policy page has details on how your data is handled but if you have any further questions, please don’t hesitate to contact me.

What are your terms and conditions?2019-03-23T00:53:34+00:00

Terms and conditions can be found on the Terms and Conditions page. If you don’t find clarity in the terms and conditions on a specific subject or feel it’s missing something important, please let me know and I’ll be more than happy to assist.

What are your fees?2018-11-21T23:28:07+00:00

For callouts, my fee is £40 for the first hour and then £20 for any subsequent hour. If it goes a little over the hour or something has happened during the callout where it feels the extra fees are unfair I’m generally quite relaxed about the price, but this is at my discretion. Generally, most on-site visits last an hour and I’ll advise you if I anticipate it to take much longer.

If during a callout it becomes apparent that your equipment will have to be taken off-site to continue the repair, the fees are then calculated on an off-site repair basis.

Sometimes during collection of your equipment I will have to inspect the symptoms of the issue you’re having on-site before taking it away. If this is the case, there is no hourly-charge for the time I spend inspecting the repair.

For off-site repairs, I offer free collection and delivery from the Coalville area.

Generally, if a repair is only software related the fee will be £40-50 total in almost all cases. If the repair involves hardware the labour fee will be £40-50 plus the cost of hardware which will be discussed with you before any work continues.

If a job is particularly time consuming or complex the labour fee may change. In these cases, we will negotiate a price prior to work starting.

If you chose to forego a repair after diagnostics have been completed and a solution offered to you, there is a diagnostic fee of £20. If you choose to cancel your repair after repair work has already been started, the full repair fee will be applied.

If you require me to visit your site for a day, my day rate is £120 for a maximum of 8 hours per day. If the intended work is completed prior to the end of the working day the full day rate still applies as the day will have been allocated to you and I will be unable to visit any other customers afterwards.

I have a particularly strange computer repair or build request, can you help?2019-03-23T00:54:03+00:00

Fantastic! I always look forward to more challenging repairs and a lot of the time when people come to me with jobs like this, the solution is actually not as complex as you think. Please send a message and we can discuss your requirements further.

Do you build or sell PCs and laptops?2019-01-09T23:26:15+00:00

Yes! If you require a new custom built PC, let me know!

When it comes to new pre-assembled systems and laptops I can’t normally compete on price with the big retailers. If you do buy a brand new system from a big retailer though, no worries! I can help get you set up with it afterwards if you get stuck.

Luckily I have an excellent trade supplier for grade A condition manufacturer refurbished systems that all come with at least a 1 year warranty. If this interests you, let me know what you need and I’ll put some quotes together for your consideration.

Are you hiring?2019-03-23T01:00:27+00:00

I might be, it depends on the candidate. If you’re interested in joining me to become the best team of nerds in town, please send a message! However, please understand that this is a very difficult job to do to the standard I work at and expect. The variety of different jobs is larger than a lot of other IT roles too so it’s not a job for the easily beaten, but if you think you’ve got what it takes I’d love to hear from you!

If you haven’t found an answer to your question here, please get in touch!