What personal data we collect from the website and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Data submitted using any contact form on our site is not shared with any third parties. Please do not include any personal information within the form which you do not wish to be shared with The Coalville Computer Nerd. Data submitted to any contact form on our site will be stored indefinitely for administration purposes and you can request its deletion at any time.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We have opted not to use any third party analytic services on our site as we fully respect your privacy.

Who we share your data with

No data submitted to our website is shared with any third parties without your consent.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Description of processing of data outside of our website

The following is a broad description of the way The Coalville Computer Nerd processes personal information. To understand how your own personal information is processed you may need to refer to any personal communications you have received, check any privacy notices we have provided or contact us to ask about your personal circumstances.

Reasons/purposes for processing information

We process personal information to enable us to provide IT support and advice service, managing our own staff, maintaining our accounts and records and promoting our services.

Type/classes of information processed

We process information relevant to the above reasons/purposes. This may include:

  • personal details
  • family details
  • lifestyle and social circumstances
  • education and employment details
  • financial details
  • goods and services provided

Who the information is processed about

We process personal information about:

  • our employees
  • customers and clients
  • complainants, enquirers
  • suppliers
  • professional advisers and consultants

Who the information may be shared with

We sometimes need to share the personal information we process with the individual themself and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA). What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons.

Where necessary or required we share information with:

  • family, associates and representatives of the person whose personal data we are processing
  • current past and prospective employers
  • other companies in the same group
  • suppliers
  • service providers
  • financial organisations
  • employment and recruitment agencies
  • professional advisers and consultants
  • business associates
  • educators and examining bodies

Information is processed for consultancy and advisory services that are offered. For this reason the information processed may include name, contact details, family details, financial details, and the goods and services provided. This information may be about customers and clients. Where necessary this information is shared with the data subject themselves, business associates and other professional advisers, current, past or prospective employers and service providers.

Our contact information

The data controller for The Coalville Computer Nerd is James Allen, ICO registration number: ZA366464. If you have a privacy-specific concern, please email james@coalvillecomputernerd.co.uk or use one of the contact methods described on the contact page: https://coalvillecomputernerd.co.uk/contact/

Additional information

How we protect your data

We safeguard the data submitted to our website through a number of different security features, mainly: The use of encrypted storage on the web server hosting the data, protection against brute-force attacks on both an operating system level (ssh etc) and web application level (WordPress logins), all connections to our site are secured by SSL/TLS certificates and verified by a certificate authority.

What data breach procedures we have in place

In the event of a data breach any persons or companies effected will be notified. If it is unclear whose data has been effected by a data breach, a public announcement will be made and all people with contact details stored with us will be notified as well as the ICO if the breach reaches their notification requirement criteria.